Reference

How bn77 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process your payments and keep things secure.

Account data kept securebKash, Nagad, Rocket payment details protectedNo data sold to third partiesYou can request your data any timeClear retention rules apply

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DATA HANDLING DETAIL

How We Protect and Manage Your Information

Data protection is not a checkbox for us — it is woven into how the account system works. From the moment you make a bKash deposit to the moment you request a withdrawal, your information moves through encrypted channels. Here is what that looks like in practice across the four areas that matter most to your account.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser settings at any time.

Account Security

Your account login uses an OTP sent to your registered mobile number. Any change to your linked bKash, Nagad or Rocket wallet also triggers a verification step before it takes effect.

Data Retention

We keep your account data while your account is open. After closure, we retain only what applicable rules require — typically transaction records — and delete the rest on schedule.

Requesting Changes

You can request a copy of your data, ask us to correct it or request deletion by contacting support with your account ID. Eligibility for deletion depends on your local law and applicable retention rules.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about your personal data, want to correct something on your account or need to understand how your bKash or Nagad payment details are stored, our support team can help. Send a message through live chat, email us directly, or use the account help section — we will respond with clear answers, not automated deflections. All data requests go through the same account verification step to confirm it is really you asking.

Live Chat Start a live chat from your account dashboard for a direct response on any data or privacy question, including payment record queries.

Email Support Email our support address with your account ID and the specific data request — wallet details, login history or stored personal information.

Account Help Section Log into your account, head to the Help section and submit a privacy request form. We verify your identity before acting on any request.

What We Collect and Why We Use It

bn77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you give us when you create your account — your name, email address, contact number and the payment method you choose, whether that is bKash, Nagad or Rocket. We also collect transactional data each time a deposit or withdrawal is processed through

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your account wallet, so we can match payments correctly and handle any disputes. Device and session data — your browser type, IP address and the pages you visit — helps us spot unusual login attempts and keep your account safe. We do not collect more than
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what is needed for these purposes. We do not sell, rent or trade your personal information to marketing companies or unrelated third parties. Where we share data — for example, with payment processors handling your Nagad or Rocket transaction — that sharing is limited to completing
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the specific service you requested. Our legal basis for processing depends on which country's law applies to you, so access and data rights may vary depending on your local law and the eligible region under which your account was opened. If you are in Bangladesh, your
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rights under applicable data protection frameworks govern how you can interact with this policy. We retain account data for as long as your account remains active and for a period after closure as required by applicable rules.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Answers to Common Privacy Questions

These are the questions we actually get from account holders in Bangladesh about how their information is handled. If your question is not here, live chat or email will get you a direct answer.

We collect your name, email, mobile number and the payment method you register — bKash, Nagad or Rocket. We also log transactional and session data needed to run your account securely.

Only with the payment processor completing your specific transaction. We do not share your wallet details with advertisers or unrelated third parties under any circumstances.

Yes. Contact support with your account ID and request a data copy. We will verify your identity first, then send a summary of the personal information stored against your account.

We delete personal profile data after closure. Transaction records may be retained for the period required under applicable rules. Your local law and the eligible region on your account affect exactly how long that is.

Your data rights depend on your local law and the eligible region under which your account was opened. You can contact us to ask what rights apply to your specific account situation.

Send a deletion request through live chat or email with your account ID. We will confirm what can be deleted immediately and what must be retained under applicable retention rules before we proceed.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoFAQ Mobile Bangladesh

How bn77 Handles Your Personal Information

How We Protect and Manage Your Information

Reach Us About Your Data

Answers to Common Privacy Questions

01 What personal data does bn77 collect when I open an account?

02 Is my bKash or Nagad payment information shared with anyone?

03 Can I request a copy of the data held on my account?

04 How long does bn77 keep my data after I close my account?

05 What are my rights if I am in Bangladesh?

06 How do I ask bn77 to delete my personal information?

Privacy Policy

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